FAST! We ship all orders within 24-72 hours of receiving them (unless stated otherwise). On average, delivery takes 5-12 business days in the US and 10-15 business days for international shipping.
GET IN TOUCH
Have a question? Our customers are above all!
For any question or inquiry don't hesitate to contact us and we'll do our best to assist you shortly. Our customer support is open Monday - Friday 9am - 5pm EST.
Email us: support@purrstyle.com
Or leave your contact below and we'll come back to you within 24 hours.
Frequently Asked Questions
How long will it take to receive my package?
Do you ship internationally?
Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.
Is there a money back guarantee and/or warranty?
Yes. We offer a no-hassle, 30-Day Money Back Guarantee. If you’re not 100% satisfied with the product, we are happy to help you with a return. We want you to be happy!
I entered the wrong shipping address. How do I update this?
You must contact us within 15 minutes of placing your order to update this info by emailing support@purrstyle.com Please include your name, order number and the correct address for faster processing
Do you have a phone number I can call?
No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.
How do I track my order?
We will send you a shipping confirmation email which will have a ‘Track Order’ link. This will take you directly to the shipping provider website where you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.