FAST! We ship all orders within 24-72 hours of receiving them (unless stated otherwise). On average, delivery takes 5-12 business days in the US and 10-15 business days for international shipping.
Shipping & Delivery
Once an order is placed, our team will carefully collect your order and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order.
We ship Monday through Friday, excluding weekends and holidays. You will receive a confirmation e-mail with the tracking link once your order ships. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
Our delivery timeline for US orders is a maximum of 15 days, and for international orders, it is 30 days. On average, delivery takes 5-12 business days in the US and 10-15 business days for international shipping. We work with reliable shipping partners, provide tracking numbers, and aim to ensure a smooth delivery experience.
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. If there is a problem please contact us after the estimated delivery time at support@purrstyle.com
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by us, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Frequently Asked Questions
How long will it take to receive my package?
Do you ship internationally?
Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.
Is there a money back guarantee and/or warranty?
Yes. We offer a no-hassle, 30-Day Money Back Guarantee. If you’re not 100% satisfied with the product, we are happy to help you with a return. We want you to be happy!
I entered the wrong shipping address. How do I update this?
You must contact us within 15 minutes of placing your order to update this info by emailing support@purrstyle.com Please include your name, order number and the correct address for faster processing
Do you have a phone number I can call?
No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.
How do I track my order?
We will send you a shipping confirmation email which will have a ‘Track Order’ link. This will take you directly to the shipping provider website where you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.